Privacy Policy
At skyfly.travel, accessible from https://skyfly.travel & https://skytrips.travel, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by skyfly.travel and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via email info@skyfly.travel.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in skyfly.travel. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was updated on 31st March 2025.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, telephone number and or quote / booking reference number.
Making a booking
When you book through us, both online or over the phone or via one of our agents, you need to provide certain information such as your name, address, email, phone number and payment information. If you happen to fill in the booking pages but for some reason don’t actually complete the booking, you will still have provided us with your information. If relevant to your booking, or the service you need, we may also collect medical information and any special dietary or disability requests.
We use your personal information and financial and other information you provide to make the booking, including flights, hotels, transport, insurance and other extra services.
Where necessary, at your request we will use your personal information to access your bookings so that we can view, amend, cancel, refund and manage your bookings.
We also need to use certain information about you and your party to pay for your booking, including, where relevant, payment details and/or voucher/s.
It may be necessary some of the service providers including airlines, hotels and transport companies may require additional information to effectively manage your booking and to better serve you.
User accounts
The information that you provide when you set up an account allows us to provide you with other services including the ability to manage your bookings, personal settings, save search results and access to special offers. It also makes sure only you can access your account in a secure manner.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
skyfly.travel follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Our Advertising Partners
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
https://policies.google.com/technologies/ads
Third Party Privacy Policies
skyfly.travel's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found within Cookies Policy.
Privacy Rights (Do Not Sell My Personal Information)
Among other rights, all our consumers have the rights to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have maximum of one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
Being a UK based company we abide by all necessary data protection law which can be viewed at https://www.gov.uk/data-protection. We also adhere to data protection regulations set by Saudi authority copy of which can be obtained from SDAIA and can always be requested from us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
skyfly.travel does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and must certainly we will do our very best efforts to promptly remove such information from our records.
PCI DSS Compliant
Here at SkyFly Travel Agent Ltd, we are always determined to put the safety and security of our client's first to ensure together with our IT system, our online servers and related services are also safe and maintained on a regular basis. We are also very transparent about Vulnerability Scans; you may click on the Security Metrics logo to see our latest scan result. Our website is frequently tested to ensure that high security standards are maintained, which significantly reduces the risk of comptonization of this site in relation to any sensitive data being stolen or misused.
